Resources
Practical guides on how to manage your business's reputation on Google Business Profile.
How to use these guides
Start with the situation in front of you: reply to a negative review, ask for more reviews, improve the profile, or coordinate several locations. Each guide answers a specific intent, gives actionable steps, and links to the next logical decision. You do not need to read them in order or automate before deciding who reviews each publication.
Editorial standard
We prioritize Google's documentation, label operational recommendations, and avoid promising outcomes controlled by a third party. When a topic involves privacy, advertising, or possible penalties, we state the limits and point the decision back to the responsible person.
How to respond to negative Google reviews
Four principles, templates by review type, and common mistakes.
How to respond to positive Google reviews
A generic "Thank you!" isn't enough, how to do it right.
How to get more Google reviews
When and how to ask for them, and what Google explicitly forbids.
Improve your Google Business Profile
Complete profile, photos, consistent NAP, review responses.
What to do about a fake Google review
How to report it to Google and how to respond while it's under review.
Ideal response time for a Google review
How long is reasonable, and how to prioritize when you have several pending.
Google review response templates
20 ready-to-adapt templates, by rating and by reason.
Local business online reputation: 2026 guide
The core guide: what drives your Google reputation and how to tackle it step by step.
Best AI software for responding to Google reviews
What to look for in this type of software, and how Repliq fits in.
How to automate review responses with AI
How AI response automation works, step by step.
What is Autopilot for review responses
How it filters legally risky cases and what it publishes automatically.
How to manage reviews across multiple locations
Centralize reviews from all your locations in a single dashboard.
Multi-location review management software in Spain
What a multi-location business needs from this type of software.
How to ask for reviews via WhatsApp: templates
6 ready-to-use templates for asking for reviews via WhatsApp without breaking Google's policies.
Impact of Google reviews on your local SEO
Why reviews are a real factor in your local ranking.
How much does review management software cost (2026)
What drives the price, and how to compare options.
How to respond to Google reviews at a dental clinic
How to respond without exposing yourself legally.
Google reviews for lawyers: what you can respond to
What you can and can't respond to without compromising confidentiality.
How to manage negative reviews at a restaurant
The four typical restaurant complaints and how to handle them.
Google reviews for auto repair shops
How to get more reviews at an auto repair shop.
Online reputation for hair salons and beauty salons
Very personal reviews about the team's work, with a warm tone.
How to respond to Google reviews for gyms
Cancellation and billing complaints without sounding defensive.
Google reviews for real estate agencies after closing
The exact moment to ask for a review after signing.
Review management for hotels vs Booking/Tripadvisor
Why you should also manage Google, not just the OTAs.
Online reputation for veterinary clinics
How to prevent emergency pricing complaints from damaging your reputation.
How to manage reviews at spas and beauty centers
Responding to reviews about the perceived result of a treatment.
Google reviews for pharmacies and advertising regulations
What to keep in mind when responding, within health advertising regulations.