Is it safe to connect my Google account?
Yes. We use official OAuth 2.0. We never store your password. Tokens are encrypted with AES-256-GCM. You can revoke access from your Google account at any time.
Are payments secure?
Yes. Payments are processed by Stripe, a PCI DSS Level 1 provider, with 3D Secure whenever your bank requires it. Repliq never sees or stores your card details. Every Stripe notice is verified by signature and recorded so a retry can never duplicate a charge, and the amount is checked on the server before any plan or credit is activated.
Does it work for any type of business on Google Maps?
Yes. Repliq is built for any business with a Google Business Profile: restaurants, clinics, hotels, auto shops, hair salons, pharmacies, gyms, real estate agencies, and more. If you have reviews on Google Maps, Repliq can manage them.
How does Repliq handle negative Google reviews?
The AI reads the sentiment of each review and adapts the tone: empathetic and solution-focused for a complaint, appreciative for praise. 1- and 2-star reviews and sensitive cases are never published automatically: Repliq prepares the draft and you decide what goes live. With Autopilot on, only eligible reviews are answered automatically, following your brand instructions.
Is Repliq an online review management and online reputation management software?
Yes, Repliq is an online review management software focused on Google: it syncs your reviews, drafts replies with AI in your brand voice, and can publish them automatically with Autopilot if you turn it on. Today we focus on Google Business Profile; we don't cover other online reputation platforms.
Do I need to check Google to see new reviews?
No. New reviews sync automatically, so a new review reaches your review queue (or goes through Autopilot) without sitting publicly unanswered for hours.
Can I manage multiple locations or businesses from the same account?
Yes. With MAX you manage 2 to 9 locations (Agency: 10 to 50) and up to 10 members in one workspace. Pro includes one location; Pro supports up to 3 members.
What happens if I run out of quota before my cycle ends?
Repliq stops generating new responses until the next cycle starts, at which point the quota renews automatically.
What data does Repliq use and what happens to it?
Synced reviews and your replies are stored in your workspace so you can review and audit them. The public demo does not save its text to your account. To create a draft, Repliq sends the necessary context to its AI service; see the Privacy Policy for the applicable purposes, providers and retention periods.
How does renewal work and when do I see the final amount?
Before you confirm, Stripe's secure checkout page shows the plan, billing cycle and final amount, including tax where applicable. The subscription renews on the cycle you choose; you can cancel from Billing and keep access until the end of the period already paid for.
How does support work?
Email the support address shown in the footer and in the app. On top of that, every connection, sync, AI or payment state shows you the next step or a retry button.
Can I export or delete my data?
The app offers CSV review export from the workspace area and lets you request account deletion from your profile. Deletion is permanent and cannot be undone; see the Privacy Policy for its scope and any legally required retention exceptions.
What else does Repliq do besides replying to reviews?
It looks after your Google profile (score, views and searches, AI-written updates and an alert if your details change), analyses your reviews (trends, rating forecast and AI questions), alerts you on Telegram, in the browser or with a daily e-mail digest, schedules and tests your review requests, creates QR codes with your own link, a print kit and NFC cards, and connects to Zapier, Make, n8n, Google Sheets or your calendar. Everything is included in Pro and MAX.
Can I connect Repliq to my other tools?
Yes. From Integrations you create signed webhooks that send every new, negative or published review to Zapier, Make, n8n or your CRM, plus live links to import your reviews into Google Sheets and add a calendar. You can also receive review requests from your bookings or till. Alerts about negative reviews always take you into the app: 1 and 2-star replies are never published without your approval.