Frequently asked questions about replying to Google reviews with AI
How Repliq works, what Autopilot does, how much it costs, and how it protects your Google account. If your question isn't here, reach out to us from the sign-up page.
Product and how it works
What exactly does Repliq do?
Repliq connects to your Google Business Profile, reads synced new reviews, and generates AI response drafts within your plan quota. You review and edit them before publishing, or enable Autopilot to publish according to its settings.
How do I get started with Repliq?
You create your account and connect your Google Business Profile in a few steps. When Repliq syncs your next review, you'll have a draft ready to review and approve.
What happens to reviews I had before connecting my account?
They're imported when you connect your profile. You can also generate drafts for the ones you never responded to. It's optional, you decide which ones to publish.
How often does Repliq sync new reviews?
Every 2 hours, so a new review reaches your review queue (or goes through Autopilot) without sitting publicly unanswered for hours.
Does it respond in the language each review was written in?
Yes. Repliq automatically detects each review's language and generates the response in that same language.
Does the AI sound robotic?
It shouldn't. Repliq uses your approved responses as in-context examples to guide new drafts, or you can manually configure whether your business sounds warm, professional or direct. You can always edit the draft before publishing.
Autopilot and response safety
What is Autopilot?
It's the mode where Repliq publishes generated responses automatically, without you having to manually review each one.
Can Autopilot publish something I wouldn't want?
Autopilot includes a safety filter: any review with legally risky language (threats, discrimination, injury claims, food poisoning claims) is held for manual review, regardless of its star rating. 1- and 2-star reviews are always held for your manual review.
Can I turn off Autopilot and review each response myself?
Yes. You can review and approve every draft manually at any time, or switch between manual review and Autopilot whenever you want.
Can I manage multiple locations or businesses from the same account?
Yes, with MAX. Free and Pro cover one location; MAX supports up to 3 locations in one workspace. The pricing page shows current MAX availability, and the application rechecks the catalog before creating Checkout. If you have multiple locations, Free and Pro require one account per location; MAX can share up to 3 locations in one workspace.
What kind of business can use Repliq?
Any local business with a Google Business Profile location that receives reviews. Restaurants, clinics, repair shops, hair salons, hotels, gyms, real estate agencies and similar businesses.
See all solutions by industry →Pricing and billing
How much does Repliq cost?
Free includes 5 AI generations per month; Pro starts at €39/month on monthly billing, with a discount for annual billing.
See plans and pricing →What does the AI response quota include?
A number of AI-generated responses based on your contracted cycle: 500 per month on the monthly cycle, or 6,000 per year on the annual cycle. It doesn't expire within the cycle you're on.
What happens if I run out of quota before my cycle ends?
Repliq stops generating new responses until the next cycle starts, at which point the quota renews automatically.
Can I switch between monthly and annual billing without cancelling?
Yes, from your account at any time, without cancelling your subscription. Stripe automatically charges or credits the prorated difference for the remaining time on your current cycle, and the new quota applies immediately.
Is there a lock-in period or cancellation fee?
None. Cancel anytime from the panel in one click, at no extra cost.
What happens to my account if I cancel my subscription?
You keep access until the end of the already-paid period. After that, the account stops generating new responses until you reactivate the plan.
How is payment processed?
Through Stripe, with TLS encryption. Repliq does not store your card data.
Account, security and privacy
Is it safe to connect my Google account?
Yes. Repliq uses official Google OAuth 2.0. It never sees or stores your password. Access tokens are encrypted with AES-256-GCM.
Can I revoke Repliq's access to my Google account?
Yes, at any time, from your Google account settings.
Can I delete my account and my Repliq data?
Yes, self-service from the panel. It's your right to erasure under GDPR/LOPDGDD. Deleting your account cascades to remove all associated businesses and reviews.
Do I need to cancel my subscription before deleting my account?
Yes, if you have an active or trial subscription. Cancel it first to avoid being charged with no account left to receive the service.
Comparison and fit
How is Repliq different from Birdeye or Podium?
They differ in scope and workflow: Repliq focuses on Google review replies, while Birdeye and Podium offer broader platforms. Compare features, locations, human controls, and current cost on their official pages.
Does Repliq let me display reviews on my own website?
No. Repliq generates and publishes responses on Google. It's not a review-display widget like EmbedSocial.
What review platforms does Repliq support?
Today, only Google Business Profile.
Do I need to install anything?
No. Repliq is 100% web-based. It doesn't require installing any software or plugin.
Want the full breakdown of prices and cycles? Visit /precios.
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