Terms and Conditions of Use

Under art. 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), here are the provider's details:

• •Trade name: Repliq
• •Owner: DS BUSINESS SOLUTIONS
• •Tax ID: Data pending verification before production
• •Registered address: Data pending verification before production
• •Activity: Software as a service (SaaS) for managing Google Business Profile reviews using artificial intelligence.
• •Contact email: dsbusiness.global@gmail.com

Additional legal information is available in the Legal Notice.

These terms govern access to and use of the Repliq platform. The service is aimed at companies, freelancers and professionals managing one or more locations on Google Business Profile (“non-consumer” users within the meaning of art. 3 of RDL 1/2007, when acting within their professional activity). If you are an individual acting outside your professional activity, you can also use the service and will be entitled to the additional consumer rights provided under Spanish law.

By registering or using the service you fully accept these terms. If you do not agree, you must not use the service.

Repliq offers the Pro and MAX plans with several billing cycles and a one-time 7-day Pro trial, with no card, that is activated by connecting a Google Business Profile listing. There is no free plan: when the trial ends, the account is paused until a plan is purchased. Each cycle is checked against the verified payment catalog before checkout starts:

• •Pro free trial, 7 days: Once per account and per Google listing, no card, with 50 AI replies and the Pro features, 1 business; requires connecting Google Business Profile. Pro plan, from €9/month:::From 50 to 500 AI generations per month, optional Autopilot, advanced brand voice, advanced analytics, 1 business and up to 3 members. MAX plan, from €45/month:::250 to 2,000 AI generations per month and 2 to 9 locations (Agency: 10 to 50), 10 members and 20 reports per month. At the date of this update, both MAX cycles are available in the verified catalog; the application checks availability again before creating Checkout.
• •Available billing cycles: Pro and MAX are configured by AI reply volume and, on MAX, by locations; Pro starts at €9/month and MAX at €45/month, and the exact amount is shown before payment. For reference: Pro monthly with 500 replies (€39), Pro annual (€360, approximately 23% less than twelve monthly payments), MAX monthly from €45 (2 locations and 250 replies), MAX annual from €408 and Agency from €249/month. The application only starts Checkout for cycles that the verified catalog keeps available. VAT rates and price levels reflect Spanish/EU tax law and may differ for customers outside the EU.

Prices shown on the website and in these terms include Spain's standard 21% VAT rate. For customers in other EU member states acting as businesses (with a valid intra-community VAT number), the service may be subject to the reverse-charge mechanism under Directive 2006/112/EC; in that case an invoice will be issued without Spanish VAT and the customer must self-assess the tax in their own country. Customers outside the EU may be subject to different tax treatment under their local law.

Payments are processed through Stripe and renew automatically at the end of each contracted period (monthly or annual, depending on the chosen cycle). Invoices are issued electronically by email in compliance with Spanish invoicing regulations (Royal Decree 1619/2012 and art. 164 of Law 37/1992 on VAT).

Under Spanish and EU consumer law, consumers generally have a 14 calendar-day right of withdrawal from the conclusion of the service contract.

Under art. 103.m) of Royal Legislative Decree 1/2007, this right does not apply once the consumer has given express consent for performance of the digital service to begin before the withdrawal period expires, acknowledging that they thereby lose that right.

On the registration form, the user gives this express, unambiguous consent by checking the dedicated checkbox provided for that purpose. The service begins to be performed from the moment the subscription is activated.

Nevertheless, you may cancel your subscription at any time from the billing panel and will retain full access until the end of the period already paid, at no additional charge.

Cancellation is done from the billing panel, effective at the end of the already-invoiced period. No partial refunds are issued for unused periods, except where required by law.

You can move to a higher plan (more AI replies, more locations, MAX or yearly billing) at any time from the billing panel. The exact amount is shown before you confirm: the unused part of your current plan is discounted, calculated from the time left in the period and never above the share of AI replies not yet used, and the new plan applies once the payment is confirmed. Moving to a lower plan, or from yearly to monthly billing, is not possible without cancelling: after cancelling you keep your current plan until the end of the invoiced period and can then subscribe to the plan you prefer.

The user agrees to use Repliq exclusively to manage the online reputation of businesses they own or are expressly authorized to manage. The following is strictly prohibited:

• •Posting misleading, defamatory or slanderous responses, or responses that violate Google's policies.
• •Impersonating third parties.
• •Using the service for unlawful purposes or purposes contrary to public order or morality.
• •Attempting to access accounts or data belonging to others.
• •Reverse engineering, decompiling, or attempting to extract the source code.

Repliq reserves the right to suspend or cancel accounts that violate these terms, without any right to a refund.

Repliq's software, trademark, logo, design and editorial content are the exclusive property of their owners and are protected under Spanish and EU law. Responses generated by the AI based on the user's reviews belong to the user. Repliq does not claim any rights over the generated content.

Repliq does not guarantee that AI-generated responses are perfect, nor that Google Maps will publish them without restriction under its own policies. The user is responsible for reviewing and approving responses before publication (except when Autopilot is enabled, in which case the user assumes that responsibility).

Except in cases of intent or gross negligence attributable to Repliq, and within the limits permitted by applicable law, Repliq's total liability for any claim arising from the service will not exceed the amount paid by the user in the preceding 12 months.

Processing of personal data is governed by our Privacy Policy, in compliance with the GDPR and the LOPDGDD.

Repliq may modify these terms for legal, technical or operational reasons. Material changes will be notified by email at least 15 days in advance. Continued use of the service after notification constitutes acceptance of the new terms.

These terms are governed by Spanish and European Union law. Any dispute will be submitted to the Courts of the consumer's domicile, under art. 90.2 of Royal Legislative Decree 1/2007.

For out-of-court dispute resolution, consumers can use the EU's online dispute resolution platform: ec.europa.eu/consumers/odr.

For any questions about these terms: dsbusiness.global@gmail.com.