AI software to reply to Google reviews for restaurants
A busy restaurant gets Google reviews constantly. Each one deserves a reply that sounds like a person, not a template. But writing personalized replies every day is time you'd rather spend on service or the kitchen. Once invited, connecting your restaurant takes a few steps: create your account, connect your Google Business Profile, and Repliq starts reading your reviews after the next sync. The goal isn't just clearing a queue of unanswered reviews, it's showing every diner who reads your profile before booking that someone is actually paying attention.
What is Google review management for Restaurants?
Google review management for Restaurants means monitoring, replying to, and analyzing the ratings your customers leave on your Google Business Profile. For a AI-powered Google review management for restaurants business, that means replying in an industry-appropriate tone, avoiding sensitive information, and using a process that lets you review delicate cases. Repliq automates part of this workflow with AI and generates a draft for each synced review within your plan quota.
The real problem at restaurants:
A review about “cold food” or “rude waiter” needs a reply that shows you listened and that you'll fix it. A generic reply (“Thanks for visiting”) doesn't do that job, but writing each one by hand doesn't scale once review volume is high. Left unanswered, that review sits at the top of your profile for months, quietly deciding whether the next diner picks your restaurant or the one next door.
How Repliq helps
Configurable tone, guided by your replies
You set whether your restaurant sounds warm, professional or direct, and Repliq uses the replies you've already approved as in-context examples so the next ones sound consistent with your voice. That consistency matters more in hospitality than in most industries: diners notice when the same restaurant sounds like three different people depending on who happened to answer that day.
Autopilot with a safety filter
You can let Repliq publish replies automatically. If a review alleges something risky (food poisoning, injury, discrimination), the system holds that review for you to review instead of publishing it on its own, regardless of star rating. 1- and 2-star reviews are always held for your manual review.
Review a draft, not a blank page
With the draft already written, you review or edit the reply instead of writing it from scratch.
Synced every 2 hours
New reviews sync automatically every 2 hours, so a review posted during the dinner rush doesn't go unanswered until the next day.
Example: review about a wait and cold food
ORIGINAL REVIEW
★★☆☆☆ “Came in on Saturday. The wait was long and the food arrived lukewarm. The waiter looked overwhelmed.”
GENERATED REPLY (example)
“We're sorry the wait and food temperature weren't what you expected. Those are things we take seriously. Please reach out to us directly, we'd like to hear more.”
Example: positive review
ORIGINAL REVIEW
★★★★★ “Dinner was perfect, service was very attentive, and they recommended the dish of the day. We'll definitely be back.”
GENERATED REPLY (example)
“Thank you for the review! We're thrilled dinner and service were on point. We can't wait to surprise you again with the menu.”
With Autopilot on, a positive review like this publishes on its own as soon as the draft is generated. The safety filter only holds cases that mention a legal risk, regardless of star rating. 1- and 2-star reviews are always held for your manual review.
Price
Free includes 5 AI generations per month and manual publishing. Pro starts at €39/mo billed monthly, ~€35/mo billed quarterly (€105 every 3 months), ~€32/mo billed semi-annually (€194 every 6 months), or €30/mo billed annually (€360/year). Pro includes AI replies, optional Autopilot with safety filter, and tone customization, with an AI-generated reply quota based on the billing cycle (500/month, 1,500/quarter, 3,000/half-year or 6,000/year, not expiring within the cycle). Payment is processed via Stripe with TLS encryption, and there's no lock-in: cancel anytime.
See every billing cycle and plan on the pricing pageFrequently asked questions
How do I connect my restaurant to Repliq?
Once invited, you create your account and connect your Google Business Profile in a few steps. From there, Repliq starts reading your reviews after the next sync and generating AI reply drafts within your plan quota.
Do I have to review each reply before it's published?
Not if you don't want to: you can review and publish each draft with one click, or turn on Autopilot to publish them automatically. You choose the level of control.
What happens if a review mentions food poisoning or something serious?
Autopilot includes a safety filter that holds any review with legally risky language, threats, discrimination or an allegation of injury or food poisoning, for manual review, regardless of star rating. 1- and 2-star reviews are always held for your manual review.
How often do new reviews update?
Your restaurant's new reviews sync every 2 hours, so you don't have to check Google manually to know if there's a recent review.
How much does the plan cost and can I cancel anytime?
The PRO plan costs €39/mo billed monthly (€30/mo on the annual cycle). No lock-in: cancel whenever you want.
Does Repliq work if my restaurant has more than one location?
Today Repliq supports one Google Business Profile per account. If you run several restaurants, each location needs its own account, so tone settings and Autopilot get configured per location instead of being shared across all of them.
How to get started in 3 steps
- 1
Connect your Google Business Profile
Connect your Google Business Profile with OAuth. Repliq then syncs reviews according to the integration schedule, with no technical setup and no change to how you manage your listing today.
- 2
Set your reply tone
Configure your brand tone (friendly, professional, formal) once; the AI applies it consistently to every new reply it generates.
- 3
Review drafts or turn on Autopilot
Manually approve each draft, or turn on Autopilot so low-risk replies publish themselves while the safety filter holds back sensitive cases for your review.