Manage your spa or aesthetic center's Google reviews with AI
A laser, radiofrequency or peeling treatment sells an expectation that doesn't always deliver at the pace or level the client imagined. That creates a type of review very specific to the industry: it's not that the service failed, it's that the perceived result didn't match what was advertised. Replying well to those reviews, without overpromising or sounding defensive, is different from replying to an ordinary customer-service complaint.
What is Google review management for Spas and aesthetic centers?
Google review management for Spas and aesthetic centers means monitoring, replying to, and analyzing the ratings your customers leave on your Google Business Profile. For a AI-powered Google review management for spas and aesthetic centers business, that means replying in an industry-appropriate tone, avoiding sensitive information, and using a process that lets you review delicate cases. Repliq automates part of this workflow with AI and generates a draft for each synced review within your plan quota.
The real problem at spas and aesthetic centers:
With higher-ticket treatments and no guaranteed result, a review saying “I didn't see the result they promised” needs a reply that acknowledges the expectation without committing to a future result. And if the review mentions a burn, severe irritation or physical harm, the automatic reply can't publish without review.
Once invited, connecting your center takes a few steps: create your account, connect your Google Business Profile, and Repliq starts reading your clients' reviews after the next sync.
How Repliq helps
Safety filter for injuries or physical harm
If a review alleges a burn, severe irritation or any physical harm attributable to the treatment, Repliq holds it from automatic publishing for you to review, regardless of star rating. 1- and 2-star reviews are always held for your manual review.
Replies that don't overpromise
Drafts are written to acknowledge the client's experience without committing the center to future results or medical claims that could later be hard to stand behind.
Configurable tone, guided by your replies
You define whether your center sounds warm, professional or direct, and the system uses the replies you approve as in-context examples to keep that register in the next drafts.
Synced every 2 hours
New reviews sync automatically every 2 hours, so a complaint about a recent treatment doesn't go unanswered for days.
Example: result not met
ORIGINAL REVIEW
★★☆☆☆ “I did 6 laser hair removal sessions and I still have a lot of hair. I expected better results based on what they told me at the first visit.”
GENERATED REPLY (example)
“We're sorry the result didn't meet your expectations. Laser results vary from person to person. We'd like to look into it with you directly to see what options we have.”
Since this is a complaint about the result and not an allegation of physical harm, this review can publish automatically with Autopilot.
Example: review alleging physical harm
ORIGINAL REVIEW
★☆☆☆☆ “After the radiofrequency session I was left with a burn on my skin that took weeks to heal.”
GENERATED REPLY (example)
“We're very sorry about what happened. We'd like to talk with you as soon as possible to understand what happened. Please contact us directly to schedule a follow-up.”
By alleging a burn, Autopilot's safety filter automatically holds this review for you to approve or edit the reply before publishing.
Why the safety filter matters here
Advanced aesthetic treatments involve equipment and procedures with real capacity to cause physical harm if something goes wrong, something uncommon at a traditional hair salon. That's why Repliq's safety filter distinguishes between a complaint about an unmet expectation, publishable on its own with Autopilot, and an allegation of injury, which is always held for your review, protecting both the client and your center from a poorly calibrated automatic reply.
Price
Free includes 5 AI generations per month and manual publishing. Pro starts at €39/mo billed monthly, ~€35/mo billed quarterly (€105 every 3 months), ~€32/mo billed semi-annually (€194 every 6 months), or €30/mo billed annually (€360/year). Pro includes AI replies, optional Autopilot with safety filter and tone customization, with an AI-generated reply quota based on the billing cycle (500/month, 1,500/quarter, 3,000/half-year or 6,000/year, not expiring within the cycle). Payment is processed via Stripe with TLS encryption, and there's no lock-in: cancel anytime.
See every billing cycle and plan on the pricing pageFrequently asked questions
What happens if a client writes that the laser or radiofrequency treatment gave no results?
If the review is limited to expressing disappointment with the result, Repliq generates an empathetic draft that can publish with Autopilot. If it also alleges an injury, burn or physical harm, the safety filter holds the review for you to review before replying.
Can the AI promise results my center doesn't guarantee?
No: drafts are designed to acknowledge the client's experience without making medical promises or committing to future results. You can still edit any reply before it's published, with or without Autopilot.
I have a hair salon and an aesthetic center on the same listing, does it work the same?
Yes, Repliq works on any Google Business Profile listing in the beauty and wellness sector, and the tone is configured once for your entire listing, whether it's a hair salon, aesthetics, or both combined.
How often do new reviews sync?
Every 2 hours, so a review about a recent treatment reaches your review inbox quickly, before gaining much public visibility.
How much does the plan cost and is there a commitment?
The PRO plan costs €39/mo billed monthly (€30/mo on the annual cycle; quarterly and semi-annual cycles are also available). No lock-in: cancel whenever you want.
How to get started in 3 steps
- 1
Connect your Google Business Profile
Connect your Google Business Profile with OAuth. Repliq then syncs reviews according to the integration schedule, with no technical setup and no change to how you manage your listing today.
- 2
Set your reply tone
Configure your brand tone (friendly, professional, formal) once; the AI applies it consistently to every new reply it generates.
- 3
Review drafts or turn on Autopilot
Manually approve each draft, or turn on Autopilot so low-risk replies publish themselves while the safety filter holds back sensitive cases for your review.